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Recurring Order Edit and Cancellation Policy
Recurring orders may be self edited or canceled online within 24 hours of processing or 72 hours by visiting the Contact page or click here.
- All AUTOSHIP Customers receive the quoted discount off the regular price on each item purchased for 30, 60, 90, 120, or 180 day automatic shipment at the time of purchase. Customer will receive this same price for as long as the AUTOSHIP remains active.
- Customers agree to have their first AUTOSHIP shipment charged and shipped to them at the special discounted price.
- Customers agree to have another order of the same product/products charged and sent to them at the same price, plus shipping, at the appropriate time. The AUTOSHIP will remain in effect until the customer cancels it.
- Customers may contact us and request we ship their next AUTOSHIP shipment earlier than scheduled.
- Customers may also delay a shipment or skip a shipment by contacting us at least 72 hours before the next scheduled shipment. Customers may not skip two shipments in a row, the AUTOSHIP will have to be canceled instead.
- Customers may cancel their AUTOSHIP at any time without penalty.
- Customers must contact us to request cancellation of their AUTOSHIP at least 72 hours before the next AUTOSHIP order is due to be shipped. Customers can also cancel the order by logging into their account within 24 hours.
- Orders canceled after being processed will charged a 5.00 processing fee.
- An order placed for any of our products on AUTOSHIP signifies your agreement to this AUTOSHIP Policy.
PLEASE NOTE: While on AUTOSHIP if your credit card is declined at the time your next shipment is due we will attempt to notify you. If you do not contact us with either a new form of payment or a request to cancel your AUTOSHIP we will attempt to get authorization on your credit card and if authorization is received we will send your next shipment. A declined credit card does not cancel your AUTOSHIP. If you would like to cancel please notify us at least 72 hours before your next shipment is due.
However, we reserve the right to cancel your AUTOSHIP if we cannot obtain payment authorization.
- Purchases of 1-2 month supply of the same ProBLEN Homeopathic hormone boosters or Detox Supplements must request a return merchandise authorization (RMA) request within thirty (30) days of the order date.
- Purchases of 3+ month supply of the same ProBLEN Homeopathic Hormone or Nutritional Supplements must request a return merchandise authorization (RMA) request within thirty (90) days of the order date.
- Any product(s) to be returned must be received at ProBLEN within fourteen (14) days upon the Customer receiving a return authorization number.
- Orders canceled after being processed will charged a 5.00 processing fee
- Returns must arrive with all used and unused portion of the supplements.
- Orders may be returned with one month supply used for a full refund. Any additional used bottles will be deducted from refund at per unit price.
- Returned products can be shipped via the customers preferred delivery method, BUT, all returns are at the customers risk and expense.
- A refund credit will be issued according to the payment method received (credit card, check, etc.) by ProBLEN within thirty (30) days of receipt of items.
- Refunds are issues for the amount of the product at the time of sale less shipping & handling.
- Partial Returns of Combination Packages will be refunded according to the adjustment made by calculating the current price of the individual product that is not returned.
Shipping Time — Most orders received before 12:00PM CST will ship the same day, provided the product ordered is in stock. Most orders received after 12:00 PM CST will ship the next business day. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Sample Store or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price.